Privacy Policy

Last updated: April 5, 2026

Royal Girls Spa – Beauty & Manners ("Royal Girls Spa", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address
• Booking and appointment details: service requested, preferred dates and times
• Payment information: billing details processed through secure third-party payment processors
• Program registration data: child's name, age, and relevant health or allergy information for Royal Academy participants
• Communications: messages, emails, or inquiries sent to us via our website contact form or directly
• Website usage data: IP addresses, browser type, pages visited, and cookies (see Cookies section below)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To confirm and manage bookings, appointments, and event registrations
• To communicate with you about your booking, changes, or cancellations
• To process payments for services, parties, and programs
• To provide and improve our services
• To send promotional communications if you have opted in to receive them
• To comply with our legal and regulatory obligations
• To maintain the safety and security of our premises and participants

3. Children's Privacy

We take the privacy of children very seriously. We collect limited information about minor participants in our Royal Academy programs and birthday parties solely to provide the requested services and ensure safety. This information is collected with the explicit consent of a parent or legal guardian and is never shared with third parties for marketing or advertising purposes.

4. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control and disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and business, subject to confidentiality agreements. These may include payment processors, email service providers, and analytics platforms.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Booking records are generally retained for a minimum of 2 years. You may request deletion of your information at any time, subject to our legal obligations.

7. Your Rights

Under Canadian privacy law, you have the right to access, correct, or request deletion of your personal information, withdraw consent to processing, and lodge a complaint with the Office of the Privacy Commissioner of Canada.

8. Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

9. Links to Third-Party Websites

Our website may contain links to third-party websites such as Instagram, Facebook, and Google Maps. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Royal Girls Spa – Beauty & Manners
• 1758 Eglinton Avenue W, York, ON M6E 2H6
• Phone: +1 416 785-7750
• Email: info@royalgirlsspa.ca